Introduction
This Privacy Policy describes how Highend Pro (“we”, “our”, or “us”) collects, uses, and protects information you provide when you visit highendeg.com, request a quote, or engage our services across our three fields: technology, investments, and tourism (operated through our Jana Tours brand).
We are a privately-held company headquartered in El Gouna, Red Sea, Egypt. We take privacy seriously and only collect what we need to deliver our services and respond to enquiries.
Information we collect
We collect information that you provide directly:
- Contact information — name, email address, phone number, and company when you submit the contact form, a project enquiry, or sign an engagement letter.
- Project details — the business context, requirements, and supporting materials you share with us during scoping, proposal, and delivery.
- Tourism bookings — for Jana Tours services we collect passport details, travel preferences, and payment information required to book and operate travel services.
- Communications — copies of emails, messages, and meeting notes related to our engagement.
We also collect technical information automatically through standard web analytics: IP address, browser type, pages visited, and referring source. This is used in aggregate to improve our website.
How we use information
- To respond to your enquiry, prepare proposals, and deliver services you engaged us for.
- To send relevant updates about your active project or booking.
- To meet our legal, accounting, and tax obligations.
- To improve our website, services, and client communication processes.
We do not sell your data. We do not run third-party advertising on our site. We do not use your project data to train AI models or share it with competitors.
How we share information
We only share information when strictly needed to deliver the service you engaged us for, with:
- Service providers — cloud hosting, payment processors, email delivery, and similar infrastructure we use to run our business and your project.
- Travel partners — airlines, hotels, transfer providers, and visa offices for Jana Tours bookings.
- Legal authorities — when required by Egyptian law or by a binding legal request.
Every service provider we work with is bound by a confidentiality clause or NDA, and we limit access to your data to staff who need it.
Data retention
We retain client records for the duration of the engagement plus seven (7) years to satisfy commercial, accounting, and legal record-keeping requirements. Marketing enquiries that don’t convert into engagements are deleted after twenty-four (24) months.
Your rights
You have the right to:
- Request a copy of the personal data we hold about you.
- Ask us to correct inaccurate or incomplete data.
- Ask us to delete your data (subject to legal retention requirements).
- Withdraw consent for marketing communications at any time.
To exercise any of these rights, write to info@highendeg.com with the subject line “Privacy Request”. We respond to all requests within thirty (30) days.
Cookies
Our website uses essential cookies to operate (login sessions, form submissions, theme preferences) and basic analytics cookies to understand site usage. You can disable cookies in your browser at any time without affecting your ability to read our public content.
Security
We protect client data with industry-standard measures: TLS encryption in transit, encryption at rest for sensitive data, role-based access control, regular backups, and ongoing security monitoring. No system is perfect — if we ever discover a breach affecting your data, we will notify you and the relevant authorities promptly.
Changes to this policy
We may update this Privacy Policy from time to time. The current version is always published on this page with a “last updated” date. Material changes will be communicated to active clients by email.
Contact
Highend Pro
El Gouna, Red Sea, Egypt
Email: info@highendeg.com
Phone: +20 101 848 5545
Last updated: June 2026.